Return & Exchange Policy

Return & Exchange Policy

• Returns and exchanges are guaranteed rights for all our customers and apply to all products available on our store.

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• All products offered on our store are eligible for our Return & Exchange Policy, subject to the terms and conditions outlined on this page.

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• A product may be returned or exchanged only if it is in its original condition at the time of purchase and remains in its original packaging.

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• Returns are accepted within three (3) days, while exchanges are accepted within seven (7) days from the date of purchase.

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• To request a return or exchange, please contact us through our Contact Us page or via our available phone numbers.

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• If the product is defective, damaged, or does not function as described or agreed upon, please take clear photos of the product and send them to us along with your city, address, and order number. We will review the request and, when approved, arrange an exchange for another product.

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• The customer is entitled to a full refund if the product received is substantially different from the product description provided on our website.

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• We are not responsible for any expected uses or applications of a product that were not stated or described on the product page.

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• If the customer simply changes their mind and no defect, damage, or other issue is found with the product, a 30% deduction or a minimum deduction of 25 USD will be applied to the refunded amount.

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